Setup and Legal Basis


The Office of the Arbiter For Financial Services is a newly constituted autonomous and independent body with power to mediate, investigate and adjudicate complaints filed by customers against all financial services providers.  The Arbiter is totally independent and impartial of all parties concerned to the complaint. 

The day-to-day management of the Office is the responsibility of a Board (referred to as the Board of Management and Administration), headed by a chairperson. The Board, which is not involved in deciding cases, has the following key roles:
• help ensure that the Arbiter has adequate resources to handle his work;
• oversee the efficiency and effectiveness of the Office; and
• advise on the strategic direction of the Office.
On 29 April 2016, the Minister of Finance appointed the Arbiter for Financial Services and the members of the Board of Management and Administration within the Office of the Arbiter for Financial Services.
Arbiter for Financial Services
Dr Reno Borg, BA (Hons.), MA, LLD
 Geoffrey Bezzina, BA (Hons.) Banking & Finance, MA European Studies
Mr Peter Muscat, BA, ACIB (London)
Dr Anna Mallia, LLD, LLM (Lond.), Dip. Tax (MIT) appointed by the Minister for Social Dialogue, Consumer Affairs and Civil Liberties
Legal Basis:
Chapter 555 of the Laws of Malta – Arbiter of the Financial Services Act
The Act, which came into force on 18 April 2016, was amended in April 2017 by virtue of Act XVI of 2017.
Office of the Arbiter
    for Financial Services
1st Floor
St Calcedonius Square
Floriana FRN 1530
 Freephone (local calls)
(+356) 21249245