Contact Us

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Opening hours for the public (Malta time CET/CEST)
 
Monday to Friday:- All year round: 9am to 1pm (except August: 9am to noon)
 
The Office may also be able to accommodate meetings during office hours by appointment as follows:
 
• January to May, and from October to December: 08:00 - 17:00hrs
• June, July and September: 08:00 - 16:00hrs
• August: 08:00 - 13:30hrs

Our Contact Details

​For any enquiries please contact us on: complaint.info@financialarbiter.org.mt .  We do not accept complaints by email.

Contacting us by phone

- If you are phoning from Malta, you can call us on freephone 80072366 (free for landline calls only). You may also call us on 21249245 (normal call rates apply).
- If you are phoning from outside Malta, call us on +356 (or 00356) 21249245 (standard overseas call charges apply). 
 
We will usually be able to deal with phone queries on the spot – so phoning might be quicker than emailing us.
 
 
By mail to:
 
Office of the Arbiter for Financial Services
First Floor
St Calcedonius Square
Floriana FRN1530
Malta
 
 
Submitting complaints
 
You will find information about submitting complaints to the Office of the Arbiter for Financial Services by clicking FOR CONSUMERS (top menu).  The section about THE COMPLAINT PROCESS (top menu) gives a detailed overview of how we work.
 
 

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CONTACT INFORMATION:
 
  Address
Office of the Arbiter
    for Financial Services
1st Floor
St Calcedonius Square
Floriana FRN 1530
Malta
 
 Freephone (local calls)
80072366 
 
 Telephone
(+356) 21249245 
 
 Email