Cross-border complaints against financial services providers located in another EU or EEA country


The Office of the Arbiter for Financial Services is a member of FIN-NET, the Europe-wide network of national organisations responsible for settling consumers’ financial services complaints out of court.
FIN-NET is made up of over 60 organisations covering 27 countries in the European Union (EU) and the European Economic Area (EEA).
Get in touch with us if you need further information about lodging a complaint against a financial provider located in another EU/EEA country.
A short video about FIN-NET, prepared by the European Commission, is available below: