Brief Notes for Consumers

​The Office of the Arbiter for Financial Services may be able to help if consumers have a complaint they cannot sort out with all financial services providers, including:

  • Banks;
  • Financial Institutions (such as Bureaux de Change);
  • Insurance companies (general and life insurance);
  • Insurance intermediaries (such as agents, brokers and tied insurance intermediaries);
  • Investment services providers (such as financial advisers and stockbrokers);
  • Trustees; and
  • Pension providers.

We have prepared some brief notes – in the form of a Question and Answer - about the role and powers of the Office of the Arbiter for Financial Services.

Click here to download the brief notes.

 

 

CONTACT INFORMATION:
 
  Address
Office of the Arbiter
    for Financial Services
1st Floor
St Calcedonius Square
Floriana FRN 1530
Malta
 
 Freephone (local calls)
80072366 
 
 Telephone
(+356) 21249245 
 
 Email