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Arbiter's Decisions

You can search for decisions delivered by the Arbiter for Financial Servicesand judgements delivered by the Court of Appeal (Civil, Inferior)for those decisionsthat have been appealed

The database of Arbiter’s decisions is updated periodically. In accordance with the OAFS policy, complainants’ names in such decisions are pseudonymised (the actual names are replaced by unrelated alphabetical references).

The remit ofthe Arbiter for Financial Services is to investigate and adjudicate complaints lodged by eligible complainants (individuals and micro-enterprises) against financial services providers who are licensed or authorised by the Maltese financial services regulator. When cases are referred to the Arbiter and a decision is issued, such a decision is binding on both parties

Either party can request the Arbiter for clarification or correction to any computation, clerical, typographical, or similar errors within 15 days from the delivery of a decision. Decisions may be upheld in full, partially upheld, or rejected, and may be appealed by any of the parties.

As to the Court of Appeal (Civil, Inferior)judgements, we refer to the Court Services Agency’s eCourts website (https://ecourts.gov.mt/onlineservices/) for the relevant case reference numbers and appeal judgements. Information about appealed decisions on our website is updated periodically. However, such information should always be cross-checked with the eCourts website as we make no representations or warranties of any kind, express or implied, as to its completeness, accuracy or reliability.

Please get in touch with us through our “Contact us” page if you come across any broken links or other incorrect information.Thank you.

ASF case reference Financial Service Provider Outcome Date of Arbiter's Decision Appeal Court reference
ASF 128/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 39/2020
In progress
ASF 127/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 39/2020
In progress
ASF 118/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 39/2020
In progress
ASF 116/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 39/2020
In progress
ASF 108/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 39/2020
In progress
ASF 106/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 39/2020
In progress
ASF 105/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 39/2020
In progress
ASF 104/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 39/2020
In progress
ASF 103/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 39/2020
In progress
ASF 102/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 39/2020
In progress
ASF 095/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 39/2020
In progress
ASF 093/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 39/2020
In progress
ASF 092/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 39/2020
In progress
ASF 091/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 39/2020
In progress
ASF 090/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 39/2020
In progress
ASF 081/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 39/2020
In progress
ASF 080/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 39/2020
In progress
ASF 072/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 39/2020
In progress
ASF 070/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 39/2020
In progress
ASF 068/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 39/2020
In progress
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