To narrow your search, please select from the following:

Arbiter's Decisions

You can search for decisions delivered by the Arbiter for Financial Servicesand judgements delivered by the Court of Appeal (Civil, Inferior)for those decisionsthat have been appealed

The database of Arbiter’s decisions is updated periodically. In accordance with the OAFS policy, complainants’ names in such decisions are pseudonymised (the actual names are replaced by unrelated alphabetical references).

The remit ofthe Arbiter for Financial Services is to investigate and adjudicate complaints lodged by eligible complainants (individuals and micro-enterprises) against financial services providers who are licensed or authorised by the Maltese financial services regulator. When cases are referred to the Arbiter and a decision is issued, such a decision is binding on both parties

Either party can request the Arbiter for clarification or correction to any computation, clerical, typographical, or similar errors within 15 days from the delivery of a decision. Decisions may be upheld in full, partially upheld, or rejected, and may be appealed by any of the parties.

As to the Court of Appeal (Civil, Inferior)judgements, we refer to the Court Services Agency’s eCourts website (https://ecourts.gov.mt/onlineservices/) for the relevant case reference numbers and appeal judgements. Information about appealed decisions on our website is updated periodically. However, such information should always be cross-checked with the eCourts website as we make no representations or warranties of any kind, express or implied, as to its completeness, accuracy or reliability.

Please get in touch with us through our “Contact us” page if you come across any broken links or other incorrect information.Thank you.

ASF case reference Financial Service Provider Outcome Date of Arbiter's Decision Appeal Court reference
ASF 151/2018 Crystal Finance Investments Limited Not Upheld 11/11/2019 Not Appealed
ASF 051/2019 Crystal Finance Investments Limited Not Upheld 11/11/2019 Not Appealed
ASF 435/2016 Crystal Finance Investments Limited Not Upheld 11/11/2019 Not Appealed
ASF 038/2019 Building Block Insurance PCC Limited Upheld by Arbiter 11/11/2019 Not Appealed
ASF 099/2018 Crystal Finance Investments Limited Not Upheld 11/11/2019 Not Appealed
ASF 020/2019 Building Block Insurance PCC Limited Upheld by Arbiter 21/10/2019 Not Appealed
ASF 015/2019 Building Block Insurance PCC Limited Upheld by Arbiter 21/10/2019 Not Appealed
ASF 113/2018, 114/2018 Crystal Finance Investments Limited Upheld by Arbiter 09/09/2019 069/2019
In progress
ASF 143/2018 FXDD Malta Limited Not Upheld 09/09/2019 Not Appealed
ASF 036/2017 All Invest Company Limited Upheld by Arbiter 09/09/2019 Not Appealed
ASF 115/2018 Crystal Finance Investments Limited Upheld by Arbiter 09/09/2019 Not Appealed
ASF 132/2017 Mapfre MSV Life plc Upheld by Arbiter 09/09/2019 Not Appealed
ASF 067/2018 Calamatta Cuschieri Investment Services Limited Not Upheld 09/09/2019 Not Appealed
ASF 157/2018, 158/2018 Crystal Finance Investments Limited Not Upheld 09/09/2019 Not Appealed
ASF 039/2019 Crystal Finance Investments Limited Not Upheld 09/09/2019 Not Appealed
ASF 136/2018 Crystal Finance Investments Limited Upheld by Arbiter 09/09/2019 Not Appealed
ASF 027/2018 Deriv Investments (Europe) Limited(formerly Binary Investments (Europe) Limited) Partially Upheld by Arbiter 09/09/2019 Not Appealed
ASF 167/2017 GlobalCapital Financial Management Limited Upheld by Arbiter 09/09/2019 Not Appealed
ASF 064/2018 Mapfre MSV Life plc Partially Upheld by Arbiter 09/09/2019 Not Appealed
ASF 051/2018 Crystal Finance Investments Limited Not Upheld 09/09/2019 Not Appealed
< 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 >