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About Us
Our Setup
Legal Basis
Strategic Plans
Annual Reports
Cooperation and information sharing
News and Updates
Career opportunities
For Consumers
Enquiries & Minor Cases
Step 1: Complain with your provider
Step 2: Taking your complaint further
Step 3: Complain with us
Step 4: How we handle your complaint
- Mediation
- Investigation & Adjudication
Cross-Border Complaints
Financial Complaints Hub
- Scams: Don't stay silent!
- Protecting yourself from relation-based financial fraud
For Providers
Complaint Handling Principles
Complaint handling procedures
Technical Notes
- Payment fraud scams
- 'Pig Butchering' scams
- Follow-up on ‘Pig Butchering Scams’
Arbiter's Decisions
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money flowing out of laptop.jpg
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