Contact Us
Here's how you can reach us if you would like to ask us a question or require further assistance.
Ask a question online
You can ask us a question by filling our online form at any time. We will do our best to respond within a few days from receipt of your enquiry.
Get in touch by phone
Our phone lines are open from Monday to Friday during these hours: Winter 8:00 - 15:00 // Summer 8:00 - 13:00.
Freephone
80072366 (the call is free if originating from a Maltese landline, otherwise standard charges as applicable to the caller's telephony provider).
twenty days from the date when the decision of the Arbiter isnotified to the parties or, in the event that a request for clarificationor correction of a decision is requested in terms of article 26(4),from the date when such interpretation or clarification or correctionmade by the Arbiter shall be notified to the parties
Mobile and Whatsapp
+356 79219961
You may also send us a message and we will call you back during office hours.
Landline
+356 21249245
Submit a complaint
If you would like to submit a complaint, you can either fill in our online complaint form or download the pdf. Please make sure you have read all the steps before proceeding.
Address
This is our address (physical and mail): Office of the Arbiter for Financial Services, N/S in Regional Road, Msida MSD 1920, Malta.
Any communication and documentation may be channelled to our office by mail, telephone or email (complaint.info@asf.mt). Do not use this email address to submit complaints or related enquiries. Use the online form for this purpose.
How to find us
We kindly request that you schedule an appointment prior to visiting our offices in Msida.
Using your private car
We may be able to provide complimentary temporary parking for our visitors who have scheduled appointments with our staff. Please ensure that you notify our official in advance if you plan to visit us using your private vehicle. Click on this Google Maps link for our location: https://maps.app.goo.gl/gyETUtqeTErd8gwQ8
By taxi or chauffeured service
Ask your driver to point direction at this Google Maps link: https://maps.app.goo.gl/gyETUtqeTErd8gwQ8
By public transport
From Valletta heading north: You have a choice of several bus routes (such as 41, 43, 44, 45, 46, 48, 49, 50, 54, and 280). For detailed schedules and route information, please visit publictransport.com.mt. Alight at the 'Pont' bus stop, and from there, proceed to the Msida bridge, which is located a short distance along the road from where you disembark. On your way, exercise caution when crossing the side roads as there is no designated pedestrian crossing. Our office is situated adjacent to the bridge, housed within a dark grey building. The entrance to our offices is through the main door near the restaurant. Should you require further assistance, do not hesitate to contact us at 21249245.
Heading towards Valletta from the northern part: You have a choice of several bus routes (such as 41, 43, 44, 45, 46, 48, 49, 50, 54, or 280). For detailed schedules and route information, please visit publictransport.com.mt. You should alight at the ‘Pont’ stop, which is located in front of the Form showroom. After getting off the bus, walk a short distance up the road towards the Identità offices until you reach a pedestrian crossing equipped with traffic lights. Please note that you should not cross Valley Road, as it’s a busy thoroughfare in Msida. Then head towards the Msida bridge, which is just a few metres down the road. On your way, exercise caution when crossing the side roads as there is no designated pedestrian crossing. Our office is situated adjacent to the bridge, housed within a dark grey building. The entrance to our offices is through the main door near the restaurant. Should you require further assistance, do not hesitate to contact us at 21249245.