Contact Us

Here's how you can reach us if you would like to ask us a question or require further assistance.

 

Ask a question online 

You can ask us a question by filling our online form at any time. We will do our best to respond within a few days from receipt of your enquiry.

Ask us a question

 

Get in touch by phone 

Our phone lines are open from Monday to Friday during these hours: Winter 8:00 - 15:00 // Summer 8:00 - 13:00.

 

Freephone

80072366 (the call is free if originating from a Maltese landline, otherwise standard charges as applicable to the caller's telephony provider).

twenty days from the date when the decision of the Arbiter isnotified to the parties or, in the event that a request for clarificationor correction of a decision is requested in terms of article 26(4),from the date when such interpretation or clarification or correctionmade by the Arbiter shall be notified to the parties

 

Mobile and Whatsapp

 +356 79219961 for queries relating to insurance matters  

+356 79219958 for queries relating to banking or investment services

You may also send us a message and we will call you back. 

 

Landline

+356 21249245

 

Submit a complaint

If you would like to submit a complaint, you can either fill in our online complaint form or download the pdf. Please make sure you have read all the steps before proceeding. 

 

Address and location

Our offices are located in Floriana. For the safety and well-being of our staff, we would like to invite the public and our stakeholders to avoid personal visits to our offices.  We have taken this measure to ensure a safer environment for our staff and to mitigate the possible dissemination of the coronavirus.

Any communication and documentation may be channelled to our office by mail, telephone or email (complaint.info@asf.mt).  Do not use this email address to submit complaints or related enquiries. Use the online form for this purpose.

This is our address (physical and mail): Office of the Arbiter for Financial Services, First Floor, St Calcedonius Square, Floriana FRN1530, Malta.