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Arbiter's Decisions

You can search for decisions delivered by the Arbiter for Financial Servicesand judgements delivered by the Court of Appeal (Civil, Inferior)for those decisionsthat have been appealed

The database of Arbiter’s decisions is updated periodically. In accordance with the OAFS policy, complainants’ names in such decisions are pseudonymised (the actual names are replaced by unrelated alphabetical references).

The remit ofthe Arbiter for Financial Services is to investigate and adjudicate complaints lodged by eligible complainants (individuals and micro-enterprises) against financial services providers who are licensed or authorised by the Maltese financial services regulator. When cases are referred to the Arbiter and a decision is issued, such a decision is binding on both parties

Either party can request the Arbiter for clarification or correction to any computation, clerical, typographical, or similar errors within 15 days from the delivery of a decision. Decisions may be upheld in full, partially upheld, or rejected, and may be appealed by any of the parties.

As to the Court of Appeal (Civil, Inferior)judgements, we refer to the Court Services Agency’s eCourts website (https://ecourts.gov.mt/onlineservices/) for the relevant case reference numbers and appeal judgements. Information about appealed decisions on our website is updated periodically. However, such information should always be cross-checked with the eCourts website as we make no representations or warranties of any kind, express or implied, as to its completeness, accuracy or reliability.

Please get in touch with us through our “Contact us” page if you come across any broken links or other incorrect information.Thank you.

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ASF case reference Financial Service Provider Outcome Date of Arbiter's Decision Appeal Court reference
ASF 019/2016 Bank of Valletta plc Upheld by Arbiter 12/09/2018 128/2018
ASF 018/2016 Bank of Valletta plc Upheld by Arbiter 12/09/2018 149/2018
ASF 017/2016 Bank of Valletta plc Upheld by Arbiter 12/09/2018 113/2018
ASF 015/2016 Bank of Valletta plc Upheld by Arbiter 12/09/2018 151/2018
ASF 014/2016 Bank of Valletta plc Upheld by Arbiter 12/09/2018 152/2016
ASF 038/2017 Bank of Valletta plc Upheld by Arbiter 12/09/2018 106/2018
ASF 023/2016 BOV Asset Management Limited(formerly Valletta Fund Management Limited) Upheld by Arbiter 12/09/2018 143/2018
ASF 023/2016 Bank of Valletta plc Upheld by Arbiter 12/09/2018 143/2018
ASF 013/2016 Bank of Valletta plc Upheld by Arbiter 12/09/2018 109/2018
ASF 012/2016 Bank of Valletta plc Upheld by Arbiter 12/09/2018 107/2018
ASF 010/2016 Bank of Valletta plc Upheld by Arbiter 12/09/2018 112/2018
ASF 020/2016 BOV Asset Management Limited(formerly Valletta Fund Management Limited) Upheld by Arbiter 12/09/2018 125/2018
ASF 020/2016 Bank of Valletta plc Upheld by Arbiter 12/09/2018 125/2018
ASF 108/2017 Bank of Valletta plc Not Upheld 12/09/2018 Not Appealed
ASF 087/2018 Bank of Valletta plc Not Upheld 12/09/2018 Not Appealed
ASF 406/2016 Bank of Valletta plc Upheld by Arbiter 12/09/2018 Not Appealed
ASF 072/2017 Bank of Valletta plc Upheld by Arbiter 12/09/2018 Not Appealed
ASF 359/2016 Bank of Valletta plc Not Upheld 12/09/2018 Not Appealed
ASF 072/2017 BOV Asset Management Limited(formerly Valletta Fund Management Limited) Upheld by Arbiter 12/09/2018 Not Appealed
ASF 007/2016 Bank of Valletta plc Not Upheld 12/09/2018 Not Appealed