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Arbiter's Decisions

You can search for decisions delivered by the Arbiter for Financial Servicesand judgements delivered by the Court of Appeal (Civil, Inferior)for those decisionsthat have been appealed

The database of Arbiter’s decisions is updated periodically. In accordance with the OAFS policy, complainants’ names in such decisions are pseudonymised (the actual names are replaced by unrelated alphabetical references).

The remit ofthe Arbiter for Financial Services is to investigate and adjudicate complaints lodged by eligible complainants (individuals and micro-enterprises) against financial services providers who are licensed or authorised by the Maltese financial services regulator. When cases are referred to the Arbiter and a decision is issued, such a decision is binding on both parties

Either party can request the Arbiter for clarification or correction to any computation, clerical, typographical, or similar errors within 15 days from the delivery of a decision. Decisions may be upheld in full, partially upheld, or rejected, and may be appealed by any of the parties.

As to the Court of Appeal (Civil, Inferior)judgements, we refer to the Court Services Agency’s eCourts website (https://ecourts.gov.mt/onlineservices/) for the relevant case reference numbers and appeal judgements. Information about appealed decisions on our website is updated periodically. However, such information should always be cross-checked with the eCourts website as we make no representations or warranties of any kind, express or implied, as to its completeness, accuracy or reliability.

Please get in touch with us through our “Contact us” page if you come across any broken links or other incorrect information.Thank you.

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ASF case reference Financial Service Provider Outcome Date of Arbiter's Decision Appeal Court reference
ASF 483/2016 Crystal Finance Investments Limited Not Upheld 28/12/2017 Not Appealed
ASF 444/2016 All Invest Company Limited Upheld by Arbiter 28/12/2017 Not Appealed
ASF 440/2016 Island Insurance Brokers Limited Upheld by Arbiter 28/12/2017 Not Appealed
ASF 415/2016 Crystal Finance Investments Limited Upheld by Arbiter 28/11/2017 68/2017
ASF 377/2016 Citadel Insurance plc Upheld by Arbiter 28/11/2017 67/2017
ASF 022/2017 Sovereign Pension Services Limited Upheld by Arbiter 28/11/2017 Not Appealed
ASF 484/2016 STM Malta Pension Services Limited (formerly STM Malta Trust and Company Management Limited) Upheld by Arbiter 28/11/2017 Not Appealed
ASF 397/2016 All Invest Company Limited Upheld by Arbiter 28/11/2017 Not Appealed
ASF 015/2017 All Invest Company Limited Upheld by Arbiter 28/11/2017 Not Appealed
ASF 454/2016 All Invest Company Limited Upheld by Arbiter 14/11/2017 Not Appealed
ASF 419/2016 Hollingsworth International Financial Services Limited Upheld by Arbiter 13/11/2017 Not Appealed
ASF 399/2016 Crystal Finance Investments Limited Upheld by Arbiter 13/11/2017 Not Appealed
ASF 401/2016 Bank of Valletta plc Not Upheld 07/11/2017 Not Appealed
ASF 032/2017 Argus Insurance Agencies Limited Not Upheld 07/11/2017 Not Appealed
ASF 422/2016 Harbour Pensions Limited Not Upheld 07/11/2017 Not Appealed
ASF 364/2016 Crystal Finance Investments Limited Not Upheld 07/11/2017 Not Appealed
ASF 429/2016 All Invest Company Limited Upheld by Arbiter 07/11/2017 Not Appealed
ASF 495/2016 Bank of Valletta plc Not Upheld 03/10/2017 Not Appealed
ASF 486/2016 Crystal Finance Investments Limited Upheld by Arbiter 27/09/2017 50/2017
ASF 395/2016 GlobalCapital Financial Management Limited Upheld by Arbiter 27/09/2017 Not Appealed