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Arbiter's Decisions

You can search for decisions delivered by the Arbiter for Financial Servicesand judgements delivered by the Court of Appeal (Civil, Inferior)for those decisionsthat have been appealed

The database of Arbiter’s decisions is updated periodically. In accordance with the OAFS policy, complainants’ names in such decisions are pseudonymised (the actual names are replaced by unrelated alphabetical references).

The remit ofthe Arbiter for Financial Services is to investigate and adjudicate complaints lodged by eligible complainants (individuals and micro-enterprises) against financial services providers who are licensed or authorised by the Maltese financial services regulator. When cases are referred to the Arbiter and a decision is issued, such a decision is binding on both parties

Either party can request the Arbiter for clarification or correction to any computation, clerical, typographical, or similar errors within 15 days from the delivery of a decision. Decisions may be upheld in full, partially upheld, or rejected, and may be appealed by any of the parties.

As to the Court of Appeal (Civil, Inferior)judgements, we refer to the Court Services Agency’s eCourts website (https://ecourts.gov.mt/onlineservices/) for the relevant case reference numbers and appeal judgements. Information about appealed decisions on our website is updated periodically. However, such information should always be cross-checked with the eCourts website as we make no representations or warranties of any kind, express or implied, as to its completeness, accuracy or reliability.

Please get in touch with us through our “Contact us” page if you come across any broken links or other incorrect information.Thank you.

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ASF case reference Financial Service Provider Outcome Date of Arbiter's Decision Appeal Court reference
ASF 423/2016 BOV Asset Management Limited(formerly Valletta Fund Management Limited) Upheld by Arbiter 12/09/2018 132/2018
ASF 416/2016 Bank of Valletta plc Upheld by Arbiter 12/09/2018 147/2018
ASF 402/2016 Bank of Valletta plc Upheld by Arbiter 12/09/2018 123/2018
ASF 402/2016 BOV Asset Management Limited(formerly Valletta Fund Management Limited) Upheld by Arbiter 12/09/2018 123/2018
ASF 396/2016 Bank of Valletta plc Upheld by Arbiter 12/09/2018 124/2018
ASF 375/2016 Bank of Valletta plc Upheld by Arbiter 12/09/2018 127/2018
ASF 368/2016 Bank of Valletta plc Upheld by Arbiter 12/09/2018 117/2018
ASF 367/2016 Bank of Valletta plc Upheld by Arbiter 12/09/2018 116/2018
ASF 362/2016 BOV Asset Management Limited(formerly Valletta Fund Management Limited) Upheld by Arbiter 12/09/2018 138/2018
ASF 362/2016 Bank of Valletta plc Upheld by Arbiter 12/09/2018 138/2018
ASF 024/2016 Bank of Valletta plc Upheld by Arbiter 12/09/2018 120/2018
ASF 022/2016 Bank of Valletta plc Upheld by Arbiter 12/09/2018 119/2018
ASF 113/2017 Bank of Valletta plc Upheld by Arbiter 12/09/2018 135/2018
ASF 021/2016 Bank of Valletta plc Upheld by Arbiter 12/09/2018 121/2018
ASF 019/2016 Bank of Valletta plc Upheld by Arbiter 12/09/2018 128/2018
ASF 018/2016 Bank of Valletta plc Upheld by Arbiter 12/09/2018 149/2018
ASF 017/2016 Bank of Valletta plc Upheld by Arbiter 12/09/2018 113/2018
ASF 015/2016 Bank of Valletta plc Upheld by Arbiter 12/09/2018 151/2018
ASF 014/2016 Bank of Valletta plc Upheld by Arbiter 12/09/2018 152/2016
ASF 038/2017 Bank of Valletta plc Upheld by Arbiter 12/09/2018 106/2018