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Arbiter's Decisions

You can search for decisions delivered by the Arbiter for Financial Servicesand judgements delivered by the Court of Appeal (Civil, Inferior)for those decisionsthat have been appealed

The database of Arbiter’s decisions is updated periodically. In accordance with the OAFS policy, complainants’ names in such decisions are pseudonymised (the actual names are replaced by unrelated alphabetical references).

The remit ofthe Arbiter for Financial Services is to investigate and adjudicate complaints lodged by eligible complainants (individuals and micro-enterprises) against financial services providers who are licensed or authorised by the Maltese financial services regulator. When cases are referred to the Arbiter and a decision is issued, such a decision is binding on both parties

Either party can request the Arbiter for clarification or correction to any computation, clerical, typographical, or similar errors within 15 days from the delivery of a decision. Decisions may be upheld in full, partially upheld, or rejected, and may be appealed by any of the parties.

As to the Court of Appeal (Civil, Inferior)judgements, we refer to the Court Services Agency’s eCourts website (https://ecourts.gov.mt/onlineservices/) for the relevant case reference numbers and appeal judgements. Information about appealed decisions on our website is updated periodically. However, such information should always be cross-checked with the eCourts website as we make no representations or warranties of any kind, express or implied, as to its completeness, accuracy or reliability.

Please get in touch with us through our “Contact us” page if you come across any broken links or other incorrect information.Thank you.

ASF case reference Financial Service Provider Outcome Date of Arbiter's Decision Appeal Court reference
ASF 040/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 39/2020
In progress
ASF 036/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 39/2020
In progress
ASF 028/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 39/2020
In progress
ASF 038/2018 Momentum Pensions Malta Limited Not Upheld 28/07/2020 Not Appealed
ASF 049/2019 Momentum Pensions Malta Limited Not Upheld 28/07/2020 Not Appealed
ASF 137/2018 Momentum Pensions Malta Limited Not Upheld 28/07/2020 Not Appealed
ASF 185/2018 Momentum Pensions Malta Limited Not Upheld 28/07/2020 Not Appealed
ASF 074/2018 Momentum Pensions Malta Limited Partially Upheld by Arbiter 28/07/2020 Not Appealed
ASF 110/2018 Momentum Pensions Malta Limited Not Upheld 28/07/2020 Not Appealed
ASF 085/2019 GasanMamo Insurance Limited Not Upheld 22/06/2020 Not Appealed
ASF 053/2019 Axeria Insurance Limited(formerly Axeria Assistance Limited) Not Upheld 22/06/2020 Not Appealed
ASF 027/2019 BNF Bank plc Upheld by Arbiter 22/06/2020 024/2020
In progress
ASF 016/2019 HSBC Bank Malta plc Upheld by Arbiter 22/06/2020 23/2020
In progress
ASF 018/2019 Mapfre Middlesea plc Upheld by Arbiter 22/06/2020 Not Appealed
ASF 086/2019 Building Block Insurance PCC Limited Not Upheld 22/06/2020 Not Appealed
ASF 007/2019 Mapfre MSV Life plc Not Upheld 22/06/2020 Not Appealed
ASF 025/2019 Mapfre MSV Life plc Partially Upheld by Arbiter 22/06/2020 Not Appealed
ASF 100/2019 GasanMamo Insurance Limited Not Upheld 22/06/2020 Not Appealed
ASF 012/2019 TravelJigsaw Insurance Limited Not Upheld 22/06/2020 Not Appealed
ASF 002/2020 Building Block Insurance PCC Limited Upheld by Arbiter 22/06/2020 Not Appealed
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